check before: 2024-09-01
Product:
Outlook
Platform:
Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
This introduces the ability to open or restart the new Outlook for Windows when not connected to the internet. Previously, you needed a connection to the internet to open or restart the new Outlook. Offline access is only supported when the app is already running and then goes offline. Opening and restarting the app while offline will be introduced with this rollout. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2024-09-04
updated:
2024-09-04
Docu to Check
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MS workload name
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Direct effects for Operations**
User Experience Degradation
Users may experience confusion or frustration when attempting to open Outlook offline for the first time, as they may not be aware of the new functionality and its limitations.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-outlook-for-windows-october-2023/
Increased Support Tickets
The introduction of offline access without proper user training may lead to an increase in support tickets related to connectivity issues and app functionality.
- roles: IT Support Staff, Help Desk Agents
- references: https://www.techradar.com/news/microsoft-outlook-2023-update
Potential Data Loss
If users attempt to work offline without understanding the limitations, they may inadvertently lose unsaved changes or data, leading to frustration and decreased productivity.
- roles: End Users, Project Managers
- references: https://www.zdnet.com/article/microsoft-outlook-2023-new-features/
Configutation Options**
Disable Offline Access
You can disable the ability for users to access Outlook offline by modifying the Group Policy settings.
- technical instructions: 1. Open the Group Policy Management Console. 2. Navigate to User Configuration > Administrative Templates > Microsoft Outlook 2016 > Account Settings. 3. Locate the 'Disable Offline Access' policy and set it to 'Enabled'.
- references: https://docs.microsoft.com/en-us/outlook/troubleshoot/outlook-issues/disable-offline-access
Restrict Offline Mode
Restricting offline mode can be done through Exchange Online PowerShell by setting the 'OfflineAccessEnabled' parameter.
- technical instructions: 1. Connect to Exchange Online PowerShell. 2. Run the command: Set-User -Identity <UserIdentity> -OfflineAccessEnabled $false.
- references: https://docs.microsoft.com/en-us/powershell/module/exchange/users/set-user?view=exchange-ps
Monitor Offline Access Usage
You can monitor the usage of offline access through the Microsoft 365 admin center or by using PowerShell commands.
- technical instructions: 1. Use the command: Get-MailboxStatistics -Identity <UserIdentity> | Select-Object OfflineAccessEnabled.
- references: https://docs.microsoft.com/en-us/powershell/module/exchange/users/get-mailboxstatistics?view=exchange-ps
Opportunities**
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Potentional Risks**
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IT Security**
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