check before: 2024-11-01
Product:
Outlook
Platform:
Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Currently, new Outlook for for Windows supports apps and add-ins for the user's primary account only. We will be enabling apps and add-ins to be supported across all of the accounts added to new Outlook, dynamically switching to the active identity. #newoutlookforwindows
Change Category:
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Scope:
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Release Phase:
General Availability, Preview, Targeted Release
Created:
2024-08-23
updated:
2024-08-23
Docu to Check
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MS workload name
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Direct effects for Operations**
User Experience Disruption
Users may experience confusion or errors when switching between accounts if add-ins do not function as expected across multiple accounts, leading to potential workflow interruptions.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-multi-account-support-for-add-ins-and-apps-in-new/ba-p/3701230
Increased Support Tickets
The introduction of multi-account support without proper preparation may lead to an increase in support tickets due to users encountering issues with add-ins, resulting in higher workload for IT support.
- roles: IT Support Staff, Help Desk Technicians
- references: https://techcommunity.microsoft.com/t5/outlook-blog/outlook-multi-account-support-for-add-ins-and-apps-in-new/ba-p/3701230
Configutation Options**
Enable Multi-Account Support for Add-Ins
Configure Outlook to support add-ins across multiple accounts by enabling the feature in the admin center.
- technical instructions: 1. Go to the Microsoft 365 admin center. 2. Navigate to Settings > Org settings. 3. Under Services, select Outlook. 4. Enable the 'Multi-Account Support for Add-Ins' option.
- references: https://docs.microsoft.com/en-us/microsoft-365/admin/admin-overview/admin-center-overview?view=o365-worldwide, https://techcommunity.microsoft.com/t5/outlook-blog/multi-account-support-for-add-ins-in-new-outlook-for-windows/ba-p/2852500
Restrict Add-Ins for Specific Accounts
Limit the use of add-ins to specific accounts within Outlook to control functionality and access.
- technical instructions: 1. In the Microsoft 365 admin center, go to Settings > Services & add-ins. 2. Select the add-in you want to restrict. 3. Under 'User access', choose the specific accounts or groups that should have access.
- references: https://docs.microsoft.com/en-us/microsoft-365/admin/manage/manage-add-ins?view=o365-worldwide, https://learn.microsoft.com/en-us/microsoft-365/admin/admin-overview/manage-add-ins?view=o365-worldwide
** AI generated content. This information is not reliable.
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