check before: 2025-03-01
Product:
Copilot, Microsoft 365 Copilot, Microsoft Viva Connections, SharePoint
Platform:
Online, Web, World tenant
Status:
In development
Change type:
Links:
Details:
Microsoft 365 Copilot brings Viva Connections cards to conversations. When a card is relevant for a specific topic, the card will surface in the conversation chat and users will be able to interact with it directly from Microsoft 365 Copilot without interrupting the user's flow.
Change Category:
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Scope:
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Release Phase:
Preview, General Availability
Created:
2024-11-19
updated:
2024-11-19
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
If the integration of Viva Connections cards is implemented without proper preparation, users may experience confusion or disruption in their workflow due to unexpected card appearances in conversations, leading to decreased productivity.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot-in-viva-connections/, https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/what-is-microsoft-365-copilot/ba-p/3856780
Increased Support Tickets
Unprepared changes may lead to an increase in support tickets as users struggle to understand the new functionality of Viva Connections cards, resulting in a backlog for IT support teams.
- roles: IT Support Staff, Help Desk Agents
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot-in-viva-connections/, https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/what-is-microsoft-365-copilot/ba-p/3856780
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
