410246 – Microsoft 365 admin center: Microsoft 365 Copilot usage report – Admins can view line of business agent usage

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Copilot

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Admins can view line of business Copilot agent usage in their tenant from the Microsoft 365 admin center.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-10-01

updated:
2024-10-25

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

Increased User Frustration
If the Microsoft 365 Copilot is implemented without proper training or communication, users may struggle to utilize the new features effectively, leading to frustration and decreased productivity.
   - roles: End Users, IT Support Staff
   - references: https://www.forbes.com/sites/bernardmarr/2023/05/01/how-ai-is-changing-the-way-we-work/?sh=5c1c1c1e7c3b, https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/

Data Privacy Concerns
Without adequate preparation, the use of Copilot may lead to unintentional data exposure or misuse, as users may not be aware of how to handle sensitive information within the tool.
   - roles: Compliance Officers, Data Protection Officers
   - references: https://www.csoonline.com/article/3631234/data-privacy-in-the-age-of-ai.html, https://www.microsoft.com/en-us/security/blog/2023/04/10/ai-and-data-privacy-what-you-need-to-know/

Configutation Options**

XXXXXXX ... paid membership only

Data Protection**

XXXXXXX ... paid membership only

explanation for non-techies**

The Microsoft 365 admin center now includes a feature that allows administrators to view the usage of Microsoft 365 Copilot agents within their organization. Think of this feature like a dashboard in a car. Just as a dashboard provides the driver with important information about the car's performance, such as speed and fuel levels, the admin center provides administrators with insights into how Copilot agents are being used across the business.

In practical terms, this means that administrators can see which departments or teams are utilizing Copilot, how often they are using it, and potentially how effective it is in assisting with their tasks. This is similar to a manager in a restaurant checking which dishes are most popular among customers. By understanding which tools or features are being used the most, administrators can make informed decisions about resource allocation, training needs, or even future investments in technology.

This new capability is part of a broader trend towards data-driven decision-making in organizations. Just as a store owner might track sales data to understand customer preferences, IT administrators can use these usage reports to gain insights into how their teams are interacting with technology. This helps ensure that the tools provided are meeting the needs of the business and can highlight areas where additional support or changes might be necessary.