409968 – Microsoft Viva: Viva Learning – Copilot Academy Nudges to all Copilot SKU users (Seeded and Premium Viva Learning Users)

Product:

Copilot, Microsoft Viva, Microsoft Viva Learning, Teams

Platform:

Teams And Surface Devices, TeamsAndSurfaceDevices, World tenant

Status:

Launched

Change type:

Links:

Details:

All Users having Copilot SKU (Viva Learning Seeded and Premium) will be nudged about Copilot Academy through a notification on Teams. Users will also get a monthly recurring notification in Teams about Copilot Academy.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-07-30

updated:
2024-10-23

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Increased Notification Traffic
- Users will receive notifications in Teams, potentially leading to increased network traffic and resource utilization.
- Roles impacted: IT Network Administrators, IT Operations Managers.
- System Performance Monitoring
- IT teams will need to monitor system performance closely to ensure that the increased notifications do not degrade the user experience.
- Roles impacted: IT Support Staff, System Administrators.

- Direct Impact on IT Services
- User Engagement with Copilot Academy
- The nudges may lead to increased engagement with Copilot Academy, requiring IT services to support a higher volume of user queries and potential troubleshooting.
- Roles impacted: IT Helpdesk Staff, Training Coordinators.
- Integration with Existing Services
- The notifications may require integration with existing IT services, such as user training platforms or knowledge bases, to provide additional resources.
- Roles impacted: IT Service Managers, Application Support Teams.

- Direct Impact on IT Users
- User Experience and Adoption
- Users may experience a change in their Teams interface due to the new notifications, which could affect their workflow and productivity.
- Roles impacted: End Users, Team Leaders.
- Training and Support Needs
- Increased need for training and support as users adapt to the new notifications and learn how to utilize Copilot Academy effectively.
- Roles impacted: End Users, Training and Development Staff.

References:
- Microsoft Viva Learning Overview: https://www.microsoft.com/en-us/microsoft-viva/learning
- Microsoft Teams Notifications: https://support.microsoft.com/en-us/teams/notifications-in-teams-7c8f0f7e-7c1b-4b5f-8b6e-5e3b7c2f1b3b

Opportunities**

XXXXXXX ... free basic plan only

Potentional Risks**

XXXXXXX ... paid membership only