*For this entry exists the more relevant or more recent entry MC932535
check before: 2024-12-01
Product:
Copilot, Microsoft Viva, Microsoft Viva Engage
Platform:
Android, iOS, Web, World tenant
Status:
In development
Change type:
Links:
Details:
Viva Engage questions from communities, storyline, and Answers will surface in Copilot results.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-08-06
updated:
2024-08-06
Docu to Check
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MS workload name
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Direct effects for Operations**
- Direct Impact on IT Operations
- Integration Challenges
- Potential issues with the integration of Viva Engage questions into Copilot may lead to temporary disruptions in service.
- IT Operations Team may need to monitor and troubleshoot integration points.
- Roles impacted: IT Operations Team, System Administrators.
- Increased Support Requests
- Users may experience confusion or difficulty in accessing or utilizing the new features, leading to an increase in support tickets.
- IT Helpdesk will need to prepare for a surge in inquiries related to the new functionality.
- Roles impacted: IT Helpdesk, User Support Specialists.
- Direct Impact on IT Services
- Service Performance
- The introduction of new features may affect the performance of existing services, particularly if the infrastructure is not adequately scaled.
- Users may experience slower response times or service outages during peak usage.
- Roles impacted: IT Service Managers, Network Administrators.
- Dependency on Other Services
- The functionality of Copilot may depend on the performance and availability of other Microsoft 365 services, which could create a cascading effect if any service experiences issues.
- IT Administrators will need to ensure that all related services are functioning optimally to support the new feature.
- Roles impacted: IT Administrators, Cloud Services Managers.
References:
- Microsoft Viva Overview: https://www.microsoft.com/en-us/microsoft-viva/overview
- Microsoft 365 Copilot: https://www.microsoft.com/en-us/microsoft-365/copilot
- IT Service Management Best Practices: https://www.axelos.com/best-practice-solutions/itil/what-is-itil
** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
