408165 – Microsoft Viva: Viva Engage – Verified Answers

Product:

Microsoft Viva, Microsoft Viva Engage, Teams

Platform:

Teams And Surface Devices, TeamsAndSurfaceDevices, Web, World tenant

Status:

In development

Change type:

Links:

Details:

Certain users like experts and admins will be able to mark answers to questions as verified answers to signal a credible and accurate answer. Questions with verified answers will receive its own special verified label and badge at the top of the question and on the verified answer. The goal of verified answers is to help enhance the trust and utility of knowledge in Viva Engage.

Change Category:
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Scope:
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Release Phase:
Preview, General Availability

Created:
2024-08-06

updated:
2024-08-06

Public Preview Start Date

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Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for training and support resources
- IT administrators will need to develop and provide training materials for users on how to utilize the new verified answers feature effectively.
- Potential for increased support tickets as users adapt to the new functionality.
- Role Impacted: IT Support Team, Training Coordinators
- Changes in knowledge management processes
- The introduction of verified answers may require updates to existing knowledge management protocols, including how information is curated and shared within the organization.
- IT operations may need to monitor and manage the quality of verified answers to ensure they meet organizational standards.
- Role Impacted: Knowledge Management Team, IT Operations Managers

- Direct Impact on IT Services
- Integration with existing Microsoft Teams functionalities
- The verified answers feature may necessitate updates or changes to existing integrations with Microsoft Teams, potentially leading to temporary disruptions in service.
- Dependencies on other Microsoft services (e.g., SharePoint, OneDrive) may also be affected, requiring thorough testing and validation.
- Role Impacted: IT Integration Specialists, Microsoft Teams Administrators
- User experience and engagement metrics
- The introduction of verified answers could alter user engagement patterns, impacting how users interact with the Viva Engage platform.
- IT departments may need to analyze user feedback and engagement metrics to assess the effectiveness of the new feature and make necessary adjustments.
- Role Impacted: User Experience Analysts, IT Data Analysts

References:
- Microsoft Viva Engage Overview: [Microsoft Documentation](https://docs.microsoft.com/en-us/microsoft-viva/engage/)
- Microsoft Teams Integration: [Microsoft Teams Documentation](https://docs.microsoft.com/en-us/microsoftteams/platform/)

Data Protection**

XXXXXXX ...paid membership only