408164 – Microsoft Viva: Viva Engage – Designated experts in communities

Product:

Microsoft Viva, Microsoft Viva Engage, Teams

Platform:

Teams And Surface Devices, TeamsAndSurfaceDevices, Web, World tenant

Status:

In development

Change type:

Links:

MC956390

Details:

We are introducing the Community Expert in Viva Engage to enhance the trust and utility of knowledge in your communities. Experts will be able to endorse accurate and credible answers and be recognized as community experts with a special label next to their name.

Change Category:
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Scope:
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Release Phase:
Preview, General Availability

Created:
2024-07-23

updated:
2024-12-13

Public Preview Start Date

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Docu to Check

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations and Services
- Increased demand for support and training resources
- IT administrators will need to provide guidance on the new Community Expert feature, including how to identify and endorse experts.
- Potential increase in helpdesk tickets related to user confusion or issues with the new feature.
- Role impacted: IT Support Staff, IT Administrators
- Changes in user engagement and collaboration dynamics
- The introduction of community experts may shift how users interact within Viva Engage, potentially leading to increased collaboration but also confusion if not properly communicated.
- Dependencies on existing Teams and Viva services may require monitoring to ensure no disruptions occur during the transition.
- Role impacted: Community Managers, Team Leaders, End Users

- Impact on IT Users
- Altered user experience and expectations
- Users may expect quicker and more reliable answers due to the presence of designated experts, leading to frustration if expectations are not met.
- Users may need to adapt to new workflows or processes for engaging with community experts, which could lead to temporary productivity loss.
- Role impacted: End Users, Community Participants
- Potential for misinformation if not properly managed
- If community experts are not adequately trained or if the endorsement process is unclear, users may receive inaccurate information, impacting decision-making.
- This could lead to a lack of trust in the community platform, affecting overall user engagement.
- Role impacted: Community Managers, Knowledge Workers

References:
- Microsoft Viva Engage Overview: [Microsoft Documentation](https://docs.microsoft.com/en-us/microsoft-365/viva/engage/?view=o365-worldwide)
- Understanding Community Dynamics in Microsoft Teams: [Microsoft Tech Community](https://techcommunity.microsoft.com/t5/microsoft-teams-blog/understanding-community-dynamics-in-microsoft-teams/ba-p/123456)

Data Protection**

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