407706 – Microsoft Viva: Viva Pulse – Viva Pulse templates to measure Copilot readiness, adoption & impact as part of Microsoft 365 Copilot

Product:

Copilot, Microsoft 365 Copilot, Microsoft Viva

Platform:

Android, iOS, Mac, Web, Windows Desktop, World tenant

Status:

Rolling out

Change type:

Links:

MC948979

Details:

Viva Pulse authors can now use new templates specific to M365 Copilot Readiness, Adoption & Impact to measure employee sentiment around their organization's Copilot adoption. These templates will be available as part of your Microsoft365 Copilot subscription as well.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-07-18

updated:
2024-12-06

Docu to Check

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations
- Increased monitoring and support requirements
- IT operations teams will need to monitor the adoption metrics and employee sentiment data generated by the new Viva Pulse templates.
- Potential need for additional training for IT staff on interpreting and acting on the data collected.
- Roles impacted: IT Operations Managers, IT Support Staff.

- Integration challenges with existing IT services
- The introduction of new templates may require integration with existing HR systems or employee engagement tools, leading to potential compatibility issues.
- Dependencies on other Microsoft 365 services (e.g., SharePoint, Teams) may lead to disruptions if not properly managed.
- Roles impacted: IT Systems Administrators, Integration Specialists.

- Impact on IT Services
- Changes in user experience and service delivery
- Employees may experience changes in how they interact with Microsoft Viva and Copilot, potentially leading to confusion or resistance to adoption.
- The need for clear communication and training materials to guide users through the new features and templates.
- Roles impacted: User Experience Designers, Training Coordinators.

- Increased demand for support and troubleshooting
- As users begin to utilize the new templates, there may be an uptick in support requests related to issues with Copilot readiness and adoption metrics.
- IT service desks may need to prepare for an influx of inquiries, requiring additional resources or temporary staffing solutions.
- Roles impacted: Help Desk Technicians, IT Service Managers.

References:
- Microsoft Viva Overview: https://www.microsoft.com/en-us/microsoft-viva/overview
- Microsoft 365 Copilot Information: https://www.microsoft.com/en-us/microsoft-365/copilot
- Employee Engagement and Sentiment Measurement: https://www.forbes.com/sites/forbeshumanresourcescouncil/2021/06/29/how-to-measure-employee-engagement-and-sentiment/?sh=5c1c8e9e2c3c