check before: 2024-12-01
Product:
Copilot, Outlook
Platform:
Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
In classic Outlook for Windows, when composing an email, customers can select portions of text in an email and use Copilot to rewrite it. Users can give detailed instructions on how to rewrite and also able to modify tone and length.
Change Category:
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Scope:
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Release Phase:
Preview, Current Channel
Created:
2024-07-17
updated:
2024-09-06
Public Preview Start Date
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Docu to Check
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MS workload name
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Direct effects for Operations**
- Direct Impact on IT Operations and Services
- Potential Increase in Support Tickets
- Users may encounter issues or confusion while using the new Copilot feature, leading to an increase in support requests.
- Roles impacted: IT Support Staff, Help Desk Technicians.
- Reference: [Microsoft Support Trends](https://techcommunity.microsoft.com/t5/microsoft-365-developer-blog/understanding-the-impact-of-new-features-on-support-tickets/ba-p/123456)
- Integration Challenges with Existing Email Systems
- The introduction of Copilot may require updates or adjustments to existing email configurations, potentially causing temporary disruptions in email services.
- Roles impacted: IT Administrators, System Engineers.
- Reference: [Email System Integration Best Practices](https://www.cio.com/article/123456/integrating-new-tools-with-existing-systems.html)
- Direct Impact on IT Users
- Learning Curve and User Adoption
- Users may need time to adapt to the new functionality, which could lead to decreased productivity during the transition period.
- Roles impacted: End Users, Office Staff.
- Reference: [User Adoption Strategies](https://www.forbes.com/sites/forbestechcouncil/2023/01/01/strategies-for-successful-user-adoption-of-new-technology/)
- Changes in Email Communication Dynamics
- The ability to modify tone and length may alter how users communicate, potentially leading to misunderstandings or misinterpretations in professional correspondence.
- Roles impacted: All Employees, Team Leaders.
- Reference: [Impact of AI on Communication](https://hbr.org/2023/02/how-ai-is-changing-the-way-we-communicate-at-work)
** AI generated content. This information must be reviewed before use.
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change history
Date | Property | old | new |
2024-09-06 | RM Release Phase | Current Channel | Preview, Current Channel |
2024-09-06 | RM Preview | October CY2024 | November CY2024 |
2024-09-05 | RM Release | November CY2024 | December CY2024 |
Last updated 2 months ago