check before: 2024-11-01
Product:
Outlook
Platform:
Android, World tenant
Status:
Rolling out
Change type:
Links:
Details:
The Email Auto-advance option is available in Mail settings. This will allow users to choose whether they return to the message list after taking certain actions or if they move to the next message.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2024-07-20
updated:
2024-11-22
Docu to Check
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MS workload name
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Direct effects for Operations**
- Direct Impact on IT Operations
- Potential increase in support tickets related to user confusion or dissatisfaction with the new auto-advance feature.
- Roles impacted: IT Support Staff, Help Desk Technicians
- Need for updated documentation and training materials to reflect the new feature and its implications.
- Roles impacted: IT Trainers, Documentation Specialists
- Direct Impact on IT Services
- Possible integration issues with third-party applications that rely on email workflows, which may not recognize the new auto-advance setting.
- Roles impacted: IT Service Managers, Application Administrators
- Changes in user behavior could lead to unexpected load on email servers if users frequently navigate through messages, potentially affecting performance.
- Roles impacted: IT Infrastructure Engineers, Network Administrators
References:
- Microsoft Outlook Auto-Advance Feature Overview: [Microsoft Support](https://support.microsoft.com/en-us/office/auto-advance-in-outlook-6f9c4c7b-8c1e-4c4b-8e2e-3e6f7e8c8e4b)
- IT Change Management Best Practices: [ITIL Foundation](https://www.axelos.com/best-practice-solutions/itil)
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-11-22 | RM Status | In development | Rolling out |
Last updated 2 weeks ago
