406167 – Microsoft Defender for Office 365: Third party add-in user report can be sent to Microsoft for analysis

Product:

Defender, Defender for Office 365, Exchange, Outlook

Platform:

Online, Web, World tenant

Status:

In development

Change type:

Links:

MC962528

Details:

Admins and security analysts of organizations who use a third-party reporting add-in in Outlook can configure using user-reported settings to send their user reports to Microsoft for analysis and learning.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-07-13

updated:
2025-02-25

Docu to Check

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations
- Increased data flow to Microsoft
- Potential for increased latency in email services during peak reporting times
- Role impacted: IT Operations Managers
- Need for monitoring and management of user-reported data
- Additional workload for IT administrators to ensure compliance with data protection regulations (e.g., GDPR)
- Role impacted: IT Administrators, Compliance Officers

- Impact on IT Services
- Dependency on Microsoft’s analysis and response time
- Delays in receiving feedback or improvements from Microsoft could hinder the effectiveness of the add-in
- Role impacted: Service Managers, IT Support Teams
- Potential integration issues with existing security protocols
- Conflicts with current security measures may arise, requiring adjustments or updates
- Role impacted: Security Analysts, IT Architects

- Impact on IT Users
- Changes in user experience with the add-in
- Users may experience confusion or frustration if the reporting process is not clearly communicated
- Role impacted: End Users, User Experience Designers
- Increased awareness and responsibility for reporting issues
- Users may feel overwhelmed by the new reporting feature, leading to potential misuse or underreporting
- Role impacted: Training Coordinators, User Support Teams

References:
- Microsoft Defender for Office 365 documentation: [Microsoft Docs](https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/defender-for-office-365)
- GDPR compliance guidelines: [European Commission](https://ec.europa.eu/info/law/law-topic/data-protection/eu-data-protection-rules_en)

Opportunities**

- Enhanced Security Insights
- Opportunity: Utilize the user-reported settings to send third-party add-in reports to Microsoft for analysis. This can provide valuable insights into potential security threats and vulnerabilities associated with third-party applications.
- Roles Benefiting: Security Analysts, IT Administrators
- Reference: [Microsoft Defender for Office 365](https://www.microsoft.com/en-us/microsoft-365/security/business/microsoft-defender-for-office-365)

- Improved User Experience through Feedback Loop
- Opportunity: By leveraging the feedback mechanism, organizations can identify common issues or user experience challenges with third-party add-ins. This can lead to targeted training or support initiatives to enhance user satisfaction and productivity.
- Roles Benefiting: IT Support Teams, End Users
- Reference: [Microsoft 365 User Feedback](https://techcommunity.microsoft.com/t5/microsoft-365-blog/bg-p/Microsoft365Blog)

- Streamlined IT Operations with Centralized Reporting
- Opportunity: Centralizing the reporting of third-party add-in issues can streamline IT operations by reducing the time spent on troubleshooting and enhancing the efficiency of incident management processes.
- Roles Benefiting: IT Operations Teams, Helpdesk Staff
- Reference: [IT Operations Management](https://www.cio.com/article/243153/it-operations-management-what-it-is-and-why-it-matters.html)

Potentional Risks**

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Data Protection**

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Hypothetical Work Council Statement**

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DPIA Draft**

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