400711 – Microsoft Copilot (Microsoft 365): Copilot Prompt Gallery – Showing aggregate Likes on prompts

Product:

Copilot, Microsoft 365 Apps, Microsoft Edge, Microsoft Graph, Microsoft Viva, OneNote, Outlook, SharePoint, Whiteboard

Platform:

Android, Developer, iOS, Mac, Online, Web, Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

See the amount of likes for prompts in your organization in Copilot Prompt Gallery.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-07-06

updated:
2025-03-08

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

User Experience Degradation
If the Copilot Prompt Gallery is implemented without proper training, users may struggle to understand how to effectively use the new feature, leading to frustration and decreased productivity.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-microsoft-365/

Increased Support Tickets
The introduction of the Copilot Prompt Gallery without adequate preparation may lead to a surge in support requests as users encounter issues or confusion regarding the new feature.
   - roles: IT Support Staff, Help Desk Technicians
   - references: https://www.techradar.com/news/microsoft-copilot-what-you-need-to-know

Integration Issues
Without proper testing and preparation, the integration of the Copilot Prompt Gallery with existing Microsoft 365 applications may cause functionality issues, impacting user workflows.
   - roles: System Administrators, Application Developers
   - references: https://www.zdnet.com/article/microsoft-copilot-what-it-is-and-how-it-works/

Configutation Options**

XXXXXXX ... paid membership only

Opportunities**

Enhanced User Engagement through Prompt Insights
By displaying aggregate likes on prompts within the Copilot Prompt Gallery, users can quickly identify the most popular and effective prompts. This can enhance user engagement and satisfaction as employees can leverage prompts that are proven to be beneficial, leading to improved productivity and collaboration.
   - next-steps: Conduct a survey to gather user feedback on prompt usage and preferences. Collaborate with Microsoft to implement the feature that displays likes on prompts. Monitor usage metrics post-implementation to assess impact.
   - roles: Employees, Team Leaders, Productivity Managers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-microsoft-365/

Data-Driven Decision Making
Aggregate likes can provide valuable insights into user preferences and behavior. This data can be analyzed to identify trends and areas for improvement in training and resources, helping to tailor IT services and support to better meet user needs.
   - next-steps: Set up a data analysis framework to regularly review prompt engagement metrics. Use insights to inform training sessions and resource allocation. Engage with users to understand the context behind their preferences.
   - roles: Data Analysts, IT Managers, Training Coordinators
   - references: https://techcommunity.microsoft.com/t5/microsoft-365-developer-blog/microsoft-365-copilot-in-microsoft-365-apps/ba-p/3760814

Streamlined IT Support and Resource Allocation
Understanding which prompts are most liked can help IT teams prioritize support and resource development. By focusing on high-impact prompts, IT can streamline support efforts and reduce unnecessary administrative overhead.
   - next-steps: Create a support prioritization matrix based on prompt popularity. Allocate resources and training to support the most used prompts. Regularly review and adjust based on user feedback and engagement data.
   - roles: IT Support Staff, IT Administrators, Operations Managers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-in-microsoft-365/

Potentional Risks**

XXXXXXX ... paid membership only

IT Security**

XXXXXXX ... paid membership only

explanation for non-techies**

XXXXXXX ... free basic plan only