check before: 2024-10-01
Product:
Intune
Platform:
US Instances, Windows Desktop, World tenant
Status:
Launched
Change type:
Links:
Details:
With the updated design, users will see improvements in user experience for the Home, Devices, and Downloads & updates pages. The new design is more intuitive and highlights areas where users need to take action.
Change Category:
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Scope:
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Release Phase:
Preview, General Availability
Created:
2024-07-02
updated:
2024-11-01
Docu to Check
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MS workload name
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Direct effects for Operations**
- Direct Impact on IT Operations
- Potential increase in support tickets related to the new design as users adapt to the changes.
- Roles impacted: IT Support Team, Help Desk Staff
- Need for updated training materials and documentation to reflect the new user interface and functionalities.
- Roles impacted: IT Trainers, Documentation Specialists
- Possible temporary disruptions in service as users navigate the new design, leading to confusion or misconfiguration.
- Roles impacted: IT Operations Managers, System Administrators
- Direct Impact on IT Services
- Changes in the user experience may lead to increased demand for assistance with device management and updates, affecting service response times.
- Roles impacted: Service Desk Analysts, IT Service Managers
- Integration issues with other IT services (e.g., Active Directory, VPN) if users misinterpret new functionalities or settings.
- Roles impacted: Network Administrators, Security Analysts
- Risk of decreased user satisfaction if the new design does not meet user expectations or if issues arise during the transition.
- Roles impacted: User Experience Designers, IT Managers
- Direct Impact on IT Users
- Users may experience a learning curve with the new design, leading to frustration and decreased productivity during the transition period.
- Roles impacted: End Users, Department Managers
- Increased likelihood of user errors in device management due to unfamiliarity with the new interface, potentially leading to compliance issues.
- Roles impacted: Compliance Officers, Risk Management Teams
- Enhanced visibility of actions required may overwhelm some users, leading to confusion about priorities and tasks.
- Roles impacted: All End Users, Team Leaders
References:
- Microsoft Intune Documentation: [Microsoft Intune](https://docs.microsoft.com/en-us/mem/intune/)
- User Experience in IT Services: [User Experience in IT](https://www.smartsheet.com/content/user-experience-it)
Opportunities**
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Potentional Risks**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-11-01 | RM Status | In development | Launched |
| 2024-10-29 | RM Release | September CY2024 | October CY2024 |
| 2024-07-23 | RM Release | August CY2024 | September CY2024 |
Last updated 5 months ago
