399927 – Microsoft Intune: Create EPM rules based on a support approve requests and reporting entries

Intune Icon

check before: 2024-08-01

Product:

Intune

Platform:

US Instances, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Admins can now create rules directly from support approval requests and from entries in the elevation report. Previously rules had to be created by hand by entering in all the information about the elevation and how it should be managed.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-06-28

updated:
2024-09-17

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations and Services
- Increased Efficiency in Rule Creation
- IT administrators will experience a reduction in time spent manually entering information for elevation management, leading to improved operational efficiency.
- Role Impacted: IT Administrators
- Potential for Misconfiguration
- If not properly managed, the automated creation of rules could lead to misconfigurations, affecting device compliance and security posture.
- Role Impacted: IT Security Team

- Impact on IT Users
- Enhanced User Experience
- Users may benefit from quicker access to elevated permissions as rules can be created more swiftly, reducing downtime during support requests.
- Role Impacted: End Users
- Risk of Increased Support Requests
- If users encounter issues with new rules or experience unexpected behavior due to misconfigurations, this could lead to an increase in support tickets.
- Role Impacted: Help Desk Support Team

References:
- Microsoft Intune Documentation: [Microsoft Intune](https://docs.microsoft.com/en-us/mem/intune/)
- Microsoft Tech Community: [Microsoft Intune Updates](https://techcommunity.microsoft.com/t5/intune-customer-success/bg-p/IntuneCustomerSuccess)

** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2024-09-17RM StatusIn developmentLaunched

Last updated 3 months ago

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