check before: 2024-07-01
Product:
Intune
Platform:
Mac, US Instances, World tenant
Status:
Launched
Change type:
Links:
Details:
GCC customers can now use Remote Help on macOS devices.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability
Created:
2024-06-12
updated:
2024-09-14
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
Direct effects for Operations**
- Direct Impact on IT Operations
- Increased support requests from users needing assistance with Remote Help on macOS devices
- Roles impacted: IT Support Staff, Help Desk Technicians
- Potential need for additional training for IT administrators on the new Remote Help features specific to macOS
- Roles impacted: IT Administrators, IT Training Coordinators
- Direct Impact on IT Services
- Integration challenges with existing IT services and tools that may not fully support macOS Remote Help
- Roles impacted: IT Service Managers, System Integrators
- Dependencies on network performance and security configurations that could affect the functionality of Remote Help
- Roles impacted: Network Administrators, Security Analysts
References:
- Microsoft Intune Documentation: [Remote Help for macOS](https://docs.microsoft.com/en-us/mem/intune/support/remote-help)
- Microsoft Intune Blog: [New Features in Intune](https://techcommunity.microsoft.com/t5/intune-customer-success/new-features-in-intune/ba-p/123456)
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-09-14 | RM Status | In development | Launched |
Last updated 6 months ago
