399926 – Microsoft Intune: Remote Help for macOS (GCC)

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check before: 2024-07-01

Product:

Intune

Platform:

Mac, US Instances, World tenant

Status:

Launched

Change type:

Links:

Details:

GCC customers can now use Remote Help on macOS devices.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-06-12

updated:
2024-09-14

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Increased support requests from users needing assistance with Remote Help on macOS devices
- Roles impacted: IT Support Staff, Help Desk Technicians
- Potential need for additional training for IT administrators on the new Remote Help features specific to macOS
- Roles impacted: IT Administrators, IT Training Coordinators

- Direct Impact on IT Services
- Integration challenges with existing IT services and tools that may not fully support macOS Remote Help
- Roles impacted: IT Service Managers, System Integrators
- Dependencies on network performance and security configurations that could affect the functionality of Remote Help
- Roles impacted: Network Administrators, Security Analysts

References:
- Microsoft Intune Documentation: [Remote Help for macOS](https://docs.microsoft.com/en-us/mem/intune/support/remote-help)
- Microsoft Intune Blog: [New Features in Intune](https://techcommunity.microsoft.com/t5/intune-customer-success/new-features-in-intune/ba-p/123456)

** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2024-09-14RM StatusIn developmentLaunched

Last updated 6 months ago

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