399923 – Microsoft Copilot (Microsoft 365): Receive coaching on your writing in Copilot in Word

Product:

Copilot, Microsoft 365 Apps

Platform:

Web, World tenant

Status:

Rolling out

Change type:

Links:

Details:

The Copilot context menu will include an option for getting AI-generated coaching. Copilot will review the writing and offer suggestions for high-impact areas, such as logical structure, flow, and tone.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-06-12

updated:
2024-09-27

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Impact on IT Operations
- Increased demand for IT support due to user inquiries and issues related to the new Copilot feature.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Potential integration challenges with existing Microsoft 365 applications and services, leading to downtime or degraded performance.
- Roles impacted: IT Operations Managers, System Administrators
- Need for monitoring tools to assess the performance and usage of the Copilot feature, which may require additional resources or configuration.
- Roles impacted: IT Infrastructure Engineers, Network Administrators

- Impact on IT Services
- Changes in user workflows as employees adapt to the new AI-generated coaching, which may lead to temporary productivity loss.
- Roles impacted: End Users, Team Leaders
- Possible conflicts with existing third-party add-ins or customizations in Word that may not be compatible with the new Copilot feature.
- Roles impacted: Application Developers, IT Service Managers
- Requirement for updated training materials and documentation to help users understand and effectively utilize the new feature.
- Roles impacted: Training Coordinators, Knowledge Management Specialists

- Impact on IT Users
- Variability in user experience as some users may embrace the new feature while others may resist or struggle with the changes.
- Roles impacted: All End Users, Department Managers
- Increased reliance on AI-generated suggestions may lead to concerns about the quality and accuracy of the content produced, affecting user confidence.
- Roles impacted: Content Creators, Marketing Teams
- Potential for information overload if users receive too many suggestions or if the coaching is not tailored to individual writing styles.
- Roles impacted: Project Managers, Business Analysts

References:
- Microsoft Copilot Overview: [Microsoft Official Site](https://www.microsoft.com/en-us/microsoft-365/copilot)
- Change Management Best Practices: [ITIL Change Management](https://www.axelos.com/best-practice-solutions/itil)

Opportunities**

- Enhanced User Training and Support
- Implement training sessions for employees on how to effectively use Microsoft Copilot in Word to improve their writing skills.
- Roles benefiting:
- All employees who regularly use Word for documentation and communication.
- HR and Training departments can leverage this for onboarding and continuous learning initiatives.
- Reference: [Microsoft 365 Copilot](https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-365-copilot/)

- Streamlined Document Review Process
- Utilize Copilot's AI-generated coaching to enhance the document review process, reducing the time spent on revisions and improving overall document quality.
- Roles benefiting:
- Project Managers and Team Leads who oversee document-heavy projects.
- Quality Assurance teams that require high standards in documentation.
- Reference: [AI in Document Management](https://www.forbes.com/sites/bernardmarr/2023/01/30/how-ai-is-transforming-document-management/)

- Improved Collaboration and Feedback Mechanism
- Leverage Copilot's suggestions to create a structured feedback loop among team members, fostering better collaboration on written content.
- Roles benefiting:
- Marketing and Communications teams that produce content collaboratively.
- Product Development teams that require clear documentation and feedback.
- Reference: [Collaboration Tools in Microsoft 365](https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-365-copilot-your-personal-ai-assistant/ba-p/3741236)

Potentional Risks**

XXXXXXX ... paid membership only