398993 – Microsoft Viva: Viva Glint – Ability to send dual- and triple-language surveys in emails

Product:

Microsoft Viva, Microsoft Viva Glint

Platform:

Web, World tenant

Status:

Launched

Change type:

Links:

Details:

Microsoft Viva Glint now supports sending survey emails in multiple languages within a single mailer.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability, Targeted Release

Created:
2024-06-05

updated:
2024-10-25

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Increased complexity in email survey management
- IT administrators will need to ensure that the email system can handle multiple languages in a single mailer without issues.
- Potential need for additional training or resources for IT staff to manage and troubleshoot multilingual survey functionalities.
- Role Impacted: IT Administrators, Email System Administrators

- Dependency on email delivery systems
- Changes in email formatting or encoding may affect how surveys are displayed to users, leading to potential user confusion or misinterpretation of survey questions.
- IT operations must ensure compatibility with existing email clients and systems to avoid delivery failures.
- Role Impacted: IT Operations Team, Email System Administrators

- Direct Impact on IT Services
- User experience with surveys
- Users may experience varying levels of understanding or engagement with surveys if they are not proficient in all languages offered, potentially skewing survey results.
- IT services must monitor feedback and performance metrics to assess the effectiveness of multilingual surveys.
- Role Impacted: User Experience Teams, HR Teams

- Integration with analytics and reporting tools
- The introduction of multilingual surveys may require updates to analytics tools to accurately capture and report on responses across different languages.
- IT services must ensure that data integrity is maintained and that reporting tools can handle multilingual data without errors.
- Role Impacted: Data Analysts, Reporting Teams

References:
- Microsoft Viva Glint Overview: [Microsoft Viva](https://www.microsoft.com/en-us/microsoft-viva)
- Multilingual Survey Best Practices: [SurveyMonkey](https://www.surveymonkey.com/mp/multilingual-surveys/)