397770 – Microsoft Forms: Add or remove people from the response notification emails (archived)

Product:

Forms

Platform:

Web, World tenant

Status:

Launched

Change type:

Links:

Details:

Now form owners can add or remove people from the response notification emails. Currently only the form owner or the group alias is notified when someone responds to a form.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-05-29

updated:
2024-07-13

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Increased complexity in managing notification settings
- IT Administrators will need to ensure that the correct individuals are added or removed from notification lists, which may require additional training or updates to internal documentation.
- Reference: Microsoft Forms documentation on managing notifications [Microsoft Forms Documentation](https://support.microsoft.com/en-us/forms)

- Direct Impact on IT Services
- Potential for increased email traffic and notification overload
- Users may receive excessive notifications if multiple individuals are added to response notifications, leading to confusion and potential missed important communications.
- IT Support teams may receive more inquiries regarding notification settings and issues.
- Reference: Best practices for managing email notifications [Email Notification Best Practices](https://www.emailbestpractices.com)

- Direct Impact on IT Users
- Changes in user experience with form responses
- Users may not be aware of the changes and could be surprised by new notifications, leading to frustration or miscommunication.
- Training may be required for users to understand how to manage their notification preferences effectively.
- Reference: User experience guidelines for Microsoft Forms [User Experience Guidelines](https://www.microsoft.com/en-us/microsoft-365/blog/)

- Direct Impact on IT Administrators
- Increased workload for managing user permissions and notifications
- Administrators will need to monitor and adjust notification settings regularly to ensure compliance with organizational policies.
- Potential for increased support tickets related to notification management.
- Reference: IT administration best practices for Microsoft Forms [IT Administration Best Practices](https://techcommunity.microsoft.com/t5/microsoft-forms-blog/bg-p/MicrosoftFormsBlog)

- Dependencies and Interdependencies
- Integration with other Microsoft 365 services
- Changes in notification settings may affect how forms integrate with Outlook and Teams, potentially leading to disruptions in communication.
- IT Administrators will need to coordinate with other teams to ensure smooth integration and user experience.
- Reference: Microsoft 365 integration documentation [Microsoft 365 Integration](https://docs.microsoft.com/en-us/microsoft-365/)

- Roles Most Impacted
- IT Administrators
- IT Support Teams
- End Users (form respondents and owners)
- Compliance Officers (if notification settings impact data privacy)