*For this entry exists the more relevant or more recent entry MC892651
check before: 2024-09-01
Product:
Copilot, Outlook
Platform:
Android, iOS, Mac, US Instances, Web, Windows Desktop, World tenant
Status:
Rolling out
Change type:
Links:
Details:
Major improvements to our Copilot Compose experience include a polished, lightweight UI.
Change Category:
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Scope:
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Release Phase:
Current Channel, General Availability
Created:
2024-05-24
updated:
2024-10-11
Public Preview Start Date
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Docu to Check
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MS workload name
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Direct effects for Operations**
- Direct Impact on IT Operations
- Potential increase in support tickets related to user adaptation to the new UI.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Need for additional training sessions for IT staff to familiarize themselves with the new features and functionalities.
- Roles impacted: IT Trainers, IT Operations Managers
- Possible integration issues with existing IT services and applications that rely on Outlook functionalities.
- Roles impacted: IT Systems Administrators, Application Support Teams
- Direct Impact on IT Services
- Changes in performance metrics and service level agreements (SLAs) due to the new Copilot features, which may require adjustments in monitoring tools.
- Roles impacted: IT Service Managers, Performance Analysts
- Risk of downtime or degraded performance during the rollout of the new Copilot experience, affecting email services.
- Roles impacted: Network Engineers, System Architects
- Dependencies on other Microsoft 365 services that may be affected by the changes in Outlook, leading to potential cascading issues.
- Roles impacted: Cloud Services Administrators, Integration Specialists
- Direct Impact on IT Users
- User resistance or confusion due to the new UI, potentially leading to decreased productivity during the transition period.
- Roles impacted: End Users, Department Managers
- Changes in user workflows as they adapt to the new Copilot features, which may require updates to internal documentation and training materials.
- Roles impacted: Business Analysts, Training Coordinators
- Increased demand for user support and guidance during the initial rollout phase, impacting overall user satisfaction.
- Roles impacted: User Experience Designers, Customer Support Representatives
References:
- Microsoft 365 Copilot Overview: [Microsoft](https://www.microsoft.com/en-us/microsoft-365/copilot)
- Outlook Copilot Features: [Microsoft Tech Community](https://techcommunity.microsoft.com/t5/outlook-blog/outlook-copilot-what-you-need-to-know/ba-p/3712340)
Opportunities**
XXXXXXX ... free basic plan only
Potentional Risks**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-10-11 | RM Status | In development | Rolling out |
| 2024-09-20 | RM Release Phase | General Availability, Preview, Current Channel | Current Channel, General Availability |
| 2024-09-20 | RM Preview | July CY2024 | |
| 2024-09-19 | RM Release | August CY2024 | September CY2024 |
| 2024-07-27 | RM Cloud Instance Tags | GCC, Worldwide (Standard Multi-Tenant), DoD, GCC High | Worldwide (Standard Multi-Tenant) |
Last updated 4 months ago
