397092 – Outlook: New Copilot Compose experience

Product:

Copilot, Outlook

Platform:

Android, iOS, Mac, US Instances, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

MC892651

Details:

Major improvements to our Copilot Compose experience include a polished, lightweight UI.

Change Category:
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Scope:
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Release Phase:
Current Channel, General Availability

Created:
2024-05-24

updated:
2025-05-02

Public Preview Start Date

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Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Potential increase in support tickets related to user adaptation to the new UI.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Need for additional training sessions for IT staff to familiarize themselves with the new features and functionalities.
- Roles impacted: IT Trainers, IT Operations Managers
- Possible integration issues with existing IT services and applications that rely on Outlook functionalities.
- Roles impacted: IT Systems Administrators, Application Support Teams

- Direct Impact on IT Services
- Changes in performance metrics and service level agreements (SLAs) due to the new Copilot features, which may require adjustments in monitoring tools.
- Roles impacted: IT Service Managers, Performance Analysts
- Risk of downtime or degraded performance during the rollout of the new Copilot experience, affecting email services.
- Roles impacted: Network Engineers, System Architects
- Dependencies on other Microsoft 365 services that may be affected by the changes in Outlook, leading to potential cascading issues.
- Roles impacted: Cloud Services Administrators, Integration Specialists

- Direct Impact on IT Users
- User resistance or confusion due to the new UI, potentially leading to decreased productivity during the transition period.
- Roles impacted: End Users, Department Managers
- Changes in user workflows as they adapt to the new Copilot features, which may require updates to internal documentation and training materials.
- Roles impacted: Business Analysts, Training Coordinators
- Increased demand for user support and guidance during the initial rollout phase, impacting overall user satisfaction.
- Roles impacted: User Experience Designers, Customer Support Representatives

References:
- Microsoft 365 Copilot Overview: [Microsoft](https://www.microsoft.com/en-us/microsoft-365/copilot)
- Outlook Copilot Features: [Microsoft Tech Community](https://techcommunity.microsoft.com/t5/outlook-blog/outlook-copilot-what-you-need-to-know/ba-p/3712340)

Opportunities**

- Enhanced User Experience with Copilot Integration
- Opportunity: Leverage the new Copilot Compose experience to streamline email drafting and improve productivity for users.
- Roles that might profit:
- Marketing Teams: Faster email campaigns and communication.
- Sales Teams: Quicker follow-ups and client communications.
- Executives: Efficient management of correspondence.
- Reference: Microsoft’s announcement on Copilot enhancements highlights improved user interfaces and functionalities (source: Microsoft 365 Blog).

- Training and Adoption Programs for Copilot Features
- Opportunity: Implement training sessions to familiarize users with the new Copilot features, ensuring they maximize the benefits of the updated UI.
- Roles that might profit:
- IT Support Teams: Reduced support tickets related to Copilot usage.
- HR Teams: Improved onboarding processes for new employees.
- Reference: Research indicates that effective training can lead to a 20-30% increase in software utilization (source: Gartner).

- Automation of Routine Email Tasks
- Opportunity: Utilize Copilot's capabilities to automate repetitive email tasks, such as scheduling meetings or sending reminders, thereby freeing up time for more strategic activities.
- Roles that might profit:
- Administrative Assistants: Reduced workload on scheduling and follow-ups.
- Project Managers: More time to focus on project deliverables rather than administrative tasks.
- Reference: Microsoft’s Copilot features are designed to enhance productivity through automation (source: Microsoft Tech Community).

Potentional Risks**

XXXXXXX ... paid membership only