396556 – Microsoft Copilot (Microsoft 365): Copilot Lab support for role-based prompts (archived)

Product:

Copilot

Platform:

Web, World tenant

Status:

Launched

Change type:

Links:

Details:

Customers will be able to filter Microsoft-authored prompts in Copilot Lab to view those that are associated with a specific job role category, e.g., Marketing, HR, etc.

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2024-05-23

updated:
2024-08-20

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for training and support resources
- IT administrators will need to develop and provide training materials for users to effectively utilize the new role-based prompts in Copilot Lab.
- Reference: [Microsoft 365 Copilot Documentation](https://learn.microsoft.com/en-us/microsoft-365/collaboration/copilot-overview?view=o365-worldwide)
- Potential for increased support tickets
- Users may encounter issues or confusion with the new feature, leading to a rise in support requests.
- IT support staff will need to be prepared to handle these inquiries efficiently.

- Impact on IT Services
- Integration with existing Microsoft 365 services
- The new role-based prompts may require updates or adjustments to existing workflows and integrations with other Microsoft 365 services (e.g., Teams, SharePoint).
- IT service management teams will need to ensure compatibility and functionality across services.
- Reference: [Microsoft 365 Service Health](https://status.office365.com/)
- Changes in user access and permissions
- Role-based prompts may necessitate changes in user permissions or access levels within Microsoft 365 applications.
- IT administrators will need to review and adjust user roles accordingly.

- Impact on IT Users
- User experience and productivity
- Users in specific roles (e.g., Marketing, HR) may experience improved productivity due to tailored prompts, but there may also be a learning curve.
- Training sessions will be essential to maximize the benefits of the new feature.
- Reference: [Microsoft 365 User Training](https://support.microsoft.com/en-us/training)
- Changes in collaboration dynamics
- The introduction of role-specific prompts may alter how teams collaborate, potentially leading to confusion if not properly communicated.
- Users will need to adapt to new workflows and communication styles.

- Roles Most Impacted
- IT Administrators
- Responsible for implementing changes, training users, and managing support requests.
- End Users (e.g., Marketing, HR teams)
- Directly affected by the new features and will need to adapt their workflows.
- IT Support Staff
- Will need to handle increased support requests and provide assistance with the new functionality.

Opportunities**

- Enhanced Role-Based Prompts in Microsoft Copilot
- Opportunity to tailor Microsoft Copilot prompts to specific job roles (e.g., Marketing, HR) can significantly improve user experience by providing relevant suggestions and automating repetitive tasks.
- Roles that might profit most:
- Marketing Teams: Streamlined content creation and campaign management.
- HR Teams: Improved efficiency in recruitment and employee onboarding processes.
- Reference: [Microsoft Copilot Overview](https://www.microsoft.com/en-us/microsoft-365/copilot)

- Improved Training and Onboarding Processes
- Utilizing role-based prompts can facilitate more effective training programs, allowing new employees to quickly adapt to their roles with context-specific guidance.
- Roles that might profit most:
- HR Teams: Enhanced onboarding experience for new hires.
- IT Support Teams: Reduced time spent on training new staff on software tools.
- Reference: [Microsoft 365 Learning Pathways](https://docs.microsoft.com/en-us/learn/m365/)

- Cost-Effective Licensing Management
- By leveraging role-based prompts, organizations can identify which features are most utilized by specific roles, allowing for more informed decisions on licensing needs and potential downgrades or adjustments.
- Roles that might profit most:
- IT Administration: Better management of software licenses and potential cost savings.
- Finance Teams: Improved budgeting and forecasting for software expenses.
- Reference: [Microsoft Licensing Overview](https://www.microsoft.com/en-us/licensing/default)

Potentional Risks**

XXXXXXX ... paid membership only