396345 – Microsoft Copilot (Microsoft 365): Microsoft Viva – Microsoft Copilot Dashboard in Viva Insights Product Updates

Product:

Copilot, Microsoft Viva, Microsoft Viva Insights, Teams

Platform:

Android, iOS, Mac, Teams And Surface Devices, TeamsAndSurfaceDevices, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Adding trendlines to show metric movements over past 6-month time periods, before vs after Copilot comparisons, and providing the option to view an estimated dollar value for the existing Copilot assisted hours metric.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2024-05-11

updated:
2024-09-17

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Impact on IT Operations
- Potential increase in system resource utilization due to the addition of trendlines and new metrics in the Microsoft Copilot Dashboard.
- Roles impacted: IT Operations Team, System Administrators
- Need for monitoring and adjustments in performance metrics to ensure that the new features do not degrade service quality.
- Roles impacted: IT Operations Team, Performance Analysts
- Risk of integration issues with existing IT services, particularly with Microsoft Teams and other Microsoft 365 applications.
- Roles impacted: IT Administrators, Application Support Team

- Impact on IT Services
- Changes in data reporting and analytics capabilities may lead to temporary unavailability of certain insights during the transition.
- Roles impacted: Business Analysts, Data Analysts
- Possible disruptions in user experience as users adapt to the new dashboard features and functionalities.
- Roles impacted: End Users, User Support Team
- Dependency on the stability of Microsoft 365 services, which may affect other integrated applications and services.
- Roles impacted: IT Service Management Team, Application Support Team

- Impact on IT Users
- Users may experience a learning curve with the new dashboard features, which could lead to initial confusion or decreased productivity.
- Roles impacted: All End Users, Training and Development Team
- The introduction of estimated dollar values for Copilot-assisted hours may require users to adjust their reporting and performance evaluation processes.
- Roles impacted: Team Leaders, Project Managers
- Increased reliance on IT support for troubleshooting and guidance on the new features, potentially leading to higher support ticket volumes.
- Roles impacted: User Support Team, IT Helpdesk

References:
- Microsoft 365 Copilot Overview: https://www.microsoft.com/en-us/microsoft-365/copilot
- Microsoft Viva Insights: https://www.microsoft.com/en-us/microsoft-viva/insights
- Microsoft Teams Updates: https://www.microsoft.com/en-us/microsoft-teams/whats-new

Opportunities**

- Enhanced Data Analytics and Reporting
- Opportunity to leverage the new trendlines feature in Microsoft Copilot Dashboard within Viva Insights to provide deeper insights into team performance and productivity metrics.
- Roles that might profit: IT Operations Managers, Team Leaders, HR Managers.
- Reference: [Microsoft Viva Insights](https://www.microsoft.com/en-us/microsoft-viva/insights)

- Improved User Experience through Copilot Integration
- Utilize Copilot's capabilities to streamline workflows in Microsoft Teams, reducing time spent on repetitive tasks and enhancing collaboration among team members.
- Roles that might profit: All employees, Project Managers, Customer Support Teams.
- Reference: [Microsoft Teams and Copilot](https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-teams/)

- Cost-Effective Resource Allocation
- By analyzing the estimated dollar value of Copilot-assisted hours, organizations can identify areas where automation can reduce labor costs and optimize resource allocation.
- Roles that might profit: Finance Teams, Operations Managers, Business Analysts.
- Reference: [Microsoft Copilot Cost Analysis](https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-teams/)

Potentional Risks**

XXXXXXX ... paid membership only

Data Protection**

XXXXXXX ... paid membership only

Hypothetical Work Council Statement**

XXXXXXX ... paid membership only

DPIA Draft**

XXXXXXX ... paid membership only