395789 – Outlook: Multiple insights and notifications on profile cards

Product:

Outlook, Teams

Platform:

Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Previously, users were only able to see one insight or notification on their own or on a colleague's profile card. Now they will be able to see multiple insights through a Show All button. #newoutlookforwindows

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-05-18

updated:
2024-08-17

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for support due to user confusion or questions regarding the new feature.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Potential performance issues if the new feature leads to increased resource consumption on servers.
- Roles impacted: IT Operations Managers, System Administrators
- Need for monitoring tools to assess the impact of the change on system performance and user experience.
- Roles impacted: IT Operations Analysts, Network Engineers

- Direct Impact on IT Services
- Changes in user experience may lead to increased service requests or incidents related to profile card functionalities.
- Roles impacted: Service Desk Managers, Application Support Teams
- Dependencies on Microsoft Teams and Outlook integration may cause disruptions if not properly managed.
- Roles impacted: Integration Specialists, Application Administrators
- Risk of compatibility issues with existing plugins or third-party applications that interact with Outlook and Teams.
- Roles impacted: Software Developers, IT Security Analysts

- Direct Impact on IT Users
- Users may experience a learning curve with the new feature, leading to temporary productivity loss.
- Roles impacted: End Users, Department Managers
- Increased visibility of insights may lead to privacy concerns among users, affecting their willingness to engage with the platform.
- Roles impacted: Human Resources, Compliance Officers
- Potential for information overload if multiple insights are displayed, leading to user frustration.
- Roles impacted: All users, particularly those in high-volume roles like Sales or Customer Support

References:
- Microsoft 365 Blog: [Introducing multiple insights and notifications on profile cards](https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-multiple-insights-and-notifications-on-profile-cards-in-outlook-and-teams/)
- Microsoft Documentation: [Outlook for Windows updates](https://docs.microsoft.com/en-us/outlook/release-notes)

Opportunities**

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Potentional Risks**

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Data Protection**

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Work Council statement**

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DPIA**

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