395377 – Microsoft Viva: Viva Learning – Copilot Academy support for additional external content (archived)

Product:

Copilot, Microsoft Viva, Microsoft Viva Learning

Platform:

Web, World tenant

Status:

Launched

Change type:

Links:

Details:

This feature includes the ability to support external content including Copilot Lab resources

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-05-09

updated:
2024-08-22

Docu to Check

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MS workload name

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Direct effects for Operations**

Integration Issues
Lack of preparation may lead to integration problems with existing systems, causing disruptions in accessing learning resources.
   - roles: IT Administrator, Learning and Development Manager
   - references: https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-viva-learning/ba-p/3651230, https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-viva-learning/

User Experience Degradation
Users may experience confusion or frustration due to unanticipated changes in the learning interface or access to external content.
   - roles: End User, Training Coordinator
   - references: https://www.forbes.com/sites/bernardmarr/2023/09/15/how-microsoft-viva-is-transforming-the-employee-experience/?sh=4c1c1c1e7c3b, https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-viva-learning/

Data Security Risks
Introducing external content without proper vetting may expose the organization to data security risks and compliance issues.
   - roles: Compliance Officer, Data Protection Officer
   - references: https://www.csoonline.com/article/3631235/microsoft-viva-learning-and-data-security.html, https://www.microsoft.com/en-us/security/blog/2023/09/20/understanding-data-security-in-microsoft-viva/

Configutation Options**

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Opportunities**

Integration of External Learning Resources
By leveraging the support for external content in Microsoft Viva Learning, organizations can integrate various external training resources, such as online courses, webinars, and certifications, enhancing the learning experience for employees. This allows for a more comprehensive learning ecosystem and can cater to diverse learning preferences.
   - next-steps: Identify and curate a list of valuable external learning resources that align with organizational goals. Collaborate with department heads to promote these resources and encourage usage among employees.
   - roles: HR Managers, Training Coordinators, Department Heads
   - references: https://www.microsoft.com/en-us/microsoft-viva/learning, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/what-s-new-in-microsoft-viva-learning/ba-p/3714693

Enhanced Employee Engagement
Utilizing the Copilot Academy support within Viva Learning can improve employee engagement by providing personalized learning paths and recommendations based on individual roles and career aspirations. This tailored approach can lead to increased job satisfaction and retention rates.
   - next-steps: Conduct surveys to understand employee learning preferences and career goals. Use this data to create personalized learning pathways in Viva Learning that align with their interests.
   - roles: HR Managers, Team Leaders, Employee Experience Specialists
   - references: https://www.microsoft.com/en-us/microsoft-viva/learning, https://www.forbes.com/sites/forbeshumanresourcescouncil/2023/01/25/how-to-use-technology-to-improve-employee-engagement/

Streamlined Learning Management
With the integration of Copilot Lab resources, IT departments can streamline the management of learning content and tracking of employee progress. This can lead to improved reporting capabilities and better insights into training effectiveness, ultimately enhancing the overall learning strategy.
   - next-steps: Set up a centralized dashboard within Microsoft Viva to monitor training engagement and effectiveness. Regularly review and adjust learning content based on analytics and feedback.
   - roles: IT Managers, Learning and Development Specialists, Data Analysts
   - references: https://www.microsoft.com/en-us/microsoft-viva/learning, https://www.cio.com/article/363203/how-to-create-a-successful-learning-and-development-strategy.html

Potentional Risks**

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IT Security**

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