393933 – Microsoft Intune: Deploy DMG and unmanaged PKG apps enhancement for macOS

Product:

Intune

Platform:

Mac, US Instances, World tenant

Status:

Launched

Change type:

Links:

Details:

Admins will be able to use "available" assignment type for DMG and unmanaged PKG app types for macOS. This enables end users to browse and install these apps in the Mac Company Portal.

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2024-05-03

updated:
2024-09-14

Docu to Check

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations
- Increased workload for IT administrators due to the need to configure and manage the new "available" assignment type for DMG and unmanaged PKG apps.
- Roles impacted: IT Administrators, IT Support Staff
- Potential for misconfiguration leading to unauthorized app installations, which could compromise security and compliance.
- Roles impacted: IT Security Officers, Compliance Officers

- Impact on IT Services
- Changes in the deployment process may require updates to existing documentation and training materials for IT staff and end users.
- Roles impacted: IT Trainers, Documentation Specialists
- Integration with existing software management tools may be disrupted, requiring additional testing and validation.
- Roles impacted: IT Operations Managers, Software Asset Managers

- Impact on IT Users
- End users may experience confusion or frustration if the new app installation process is not clearly communicated or if they encounter issues during installation.
- Roles impacted: End Users, Department Managers
- Increased availability of applications may lead to a higher volume of support requests as users explore and install new software.
- Roles impacted: IT Support Staff, Help Desk Personnel

References:
- Microsoft Intune Documentation: [Microsoft Intune](https://docs.microsoft.com/en-us/mem/intune/)
- Microsoft Intune Release Notes: [Microsoft Intune Release Notes](https://docs.microsoft.com/en-us/mem/intune/release-notes/)

Opportunities**

- Enhanced User Experience for Mac Users
- Opportunity: With the introduction of the "available" assignment type for DMG and unmanaged PKG apps, end users will have the ability to browse and install applications directly from the Mac Company Portal. This self-service capability can significantly improve user satisfaction and reduce dependency on IT support for software installation.
- Roles Benefiting:
- End Users (Mac users)
- IT Support Staff (reduced ticket volume for software installation requests)
- Reference: [Microsoft Intune Updates](https://techcommunity.microsoft.com/t5/intune-customer-success/whats-new-in-intune-october-2023/ba-p/3861234)

- Streamlined IT Operations and Reduced Administrative Overhead
- Opportunity: By allowing users to install applications themselves, IT administrators can focus on more strategic tasks rather than routine software deployment. This can lead to improved operational efficiency and better resource allocation within the IT department.
- Roles Benefiting:
- IT Administrators
- IT Operations Managers
- Reference: [Microsoft Intune Self-Service Capabilities](https://learn.microsoft.com/en-us/mem/intune/apps/apps-overview)

- Cost-Effective Software Management
- Opportunity: The ability to manage DMG and unmanaged PKG apps through Intune may lead to better tracking of software usage and licensing. This can help identify underutilized applications, allowing the organization to potentially reduce licensing costs by eliminating unnecessary subscriptions.
- Roles Benefiting:
- IT Asset Managers
- Finance Department (for budgeting and cost management)
- Reference: [Microsoft Intune Licensing](https://learn.microsoft.com/en-us/mem/intune/fundamentals/licenses)

Potentional Risks**

XXXXXXX ... paid membership only