380841 – Microsoft Copilot (Microsoft 365): Referenced sources are cited in drafted content

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check before: 2025-01-01

Product:

Copilot, Microsoft 365 Apps

Platform:

Mac, World tenant

Status:

In development

Change type:

Links:

Details:

When drafting content that's based on referenced sources, Copilot includes citations in the text it generates, indicating references to information in the content.

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2024-12-07

updated:
2024-12-07

Docu to Check

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MS workload name

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summary for non-techies**

Microsoft Copilot in Microsoft 365 assists in drafting content by automatically including accurate citations from various sources, streamlining the process of creating well-supported and credible documents.

Direct effects for Operations**

User Experience Degradation
If Microsoft Copilot is implemented without proper training and user preparation, users may struggle to understand how to effectively utilize the citation features, leading to confusion and frustration.
   - roles: Content Creators, Editors
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-word-and-excel/, https://www.techradar.com/news/microsoft-copilot-is-a-game-changer-for-office-365-users

Increased Error Rate in Content Creation
Without adequate preparation, users may inadvertently misuse the citation feature, leading to incorrect or incomplete citations in their documents, which can affect the credibility of the content.
   - roles: Writers, Researchers
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/03/16/introducing-microsoft-copilot-in-word-and-excel/, https://www.forbes.com/sites/bernardmarr/2023/03/20/microsoft-copilot-the-ai-tool-that-will-transform-how-we-work/?sh=5c1e1c4e1b4e

Configutation Options**

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explanation for non-techies**

XXXXXXX ... free basic plan only

** AI generated content. This information must be reviewed before use.

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