Search

379980 – Microsoft Teams: Queues app (Premium)

Microsoft Teams logo

check before: 2024-06-01

Product:

Teams

Platform:

Windows Desktop, World tenant

Status:

In development

Change type:

Links:

Details:

The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:
General Availability

Created:
2024-03-27

updated:
2024-03-27

the free basic plan is required to see all details. Sign up here


A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.


Share to MS Teams

Login to your account

Welcome Back, We Missed You!