*For this entry exists the more relevant or more recent entry (MC814579)
check before: 2024-10-01
Product:
Teams
Platform:
US Instances, Windows Desktop, World tenant
Status:
Launched
Change type:
Links:
(MC814579)
Details:
The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability
Created:
2024-03-27
updated:
2024-10-30
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
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change history
| Date | Property | old | new |
| 2024-10-30 | RM Status | Rolling out | Launched |
| 2024-10-22 | RM Status | In development | Rolling out |
| 2024-07-26 | RM Release | August CY2024 | October CY2024 |
| 2024-07-12 | RM Cloud Instance Tags | Worldwide (Standard Multi-Tenant) | Worldwide (Standard Multi-Tenant), GCC |
| 2024-05-02 | RM Release | June CY2024 | August CY2024 |
Last updated 3 months ago
