check before: 2025-05-01
Product:
Copilot, Outlook
Platform:
Android, iOS, Mac, Web, Windows Desktop, World tenant
Status:
Rolling out
Change type:
Links:
Details:
Give Copilot some instructions about your emails - like the tone, length, greeting - so your Copilot generated drafts sound more like you want them to. #newoutlookforwindow
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-05-02
updated:
2025-05-02
Docu to Check
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MS workload name
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summary for non-techies**
Microsoft Outlook's new Copilot feature allows users to customize email drafts by specifying tone, style, and length preferences, ensuring consistent and personalized communication across all devices, including Android, iOS, Mac, and Windows.
Direct effects for Operations**
User Experience Degradation
If the Copilot feature is implemented without proper training or user guidance, users may experience frustration due to drafts that do not meet their expectations, leading to decreased productivity.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-copilot-in-outlook/, https://www.forbes.com/sites/bernardmarr/2023/10/02/how-microsoft-copilot-is-transforming-outlook-and-email-productivity/
Increased Support Tickets
The introduction of Copilot without adequate preparation may lead to an influx of support requests from users struggling to adapt to the new feature, overwhelming IT support resources.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.zdnet.com/article/microsoft-copilot-in-outlook-how-it-will-change-your-email-experience/, https://www.techradar.com/news/microsoft-copilot-in-outlook-what-you-need-to-know
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago
