186968 – Planner: Add premium capabilities to Planner

Product:

Planner, Project, Teams

Platform:

Web, World tenant

Status:

Rolling out

Change type:

Feature update

Links:

Details:

Add premium capabilities like sprint planning, people view, goals, custom fields, and task history to your plans within the Planner Teams app.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability

Created:
2023-11-16

updated:
2024-10-01

Docu to Check

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Increased resource utilization
- Potential for higher CPU and memory usage on servers hosting Planner and Teams applications.
- IT Operations Team: System Administrators, Network Engineers
- Need for additional training and support
- IT staff may require training on new premium features to assist users effectively.
- IT Operations Team: Helpdesk Support, IT Trainers

- Direct Impact on IT Services
- Integration challenges with existing tools
- New premium capabilities may not seamlessly integrate with current project management tools, leading to potential service disruptions.
- IT Services Team: Application Support, Integration Specialists
- Changes in service level agreements (SLAs)
- Adjustments to SLAs may be necessary to accommodate new features, impacting response and resolution times.
- IT Services Team: Service Managers, Compliance Officers

- Direct Impact on IT Users
- Learning curve for end-users
- Users may experience a temporary decline in productivity as they adapt to new features like sprint planning and custom fields.
- User Roles: Project Managers, Team Members
- Potential for increased user support requests
- Users may require more assistance during the transition period, leading to a spike in helpdesk tickets.
- User Roles: All end-users, Helpdesk Support

- Direct Impact on IT Administrators
- Increased administrative workload
- Administrators will need to configure and manage new features, which may require additional time and resources.
- IT Administrators: System Administrators, Project Administrators
- Risk of configuration errors
- New settings and features may lead to misconfigurations, impacting overall service availability.
- IT Administrators: Configuration Managers, Change Managers

References:
- Microsoft Planner Documentation: https://docs.microsoft.com/en-us/microsoft-365/planner/
- Microsoft Teams Integration: https://docs.microsoft.com/en-us/microsoftteams/platform/overview
- ITIL Change Management Best Practices: https://www.axelos.com/best-practice-solutions/itil/what-is-itil