check before: 2024-04-01
Product:
Intune
Platform:
Mac, World tenant
Status:
Launched
Change type:
Feature update
Links:
Details:
Provide full control on Mac devices to reduce time to mitigation.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability
Created:
2023-11-16
updated:
2024-05-24
Docu to Check
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MS workload name
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Direct effects for Operations**
- Direct Impact on IT Operations
- Increased support workload for IT administrators
- Role Impacted: IT Support Team
- Administrators may need to handle more requests for remote assistance as users adapt to the new full control feature.
- Potential for increased security risks
- Role Impacted: IT Security Team
- Full control may expose devices to unauthorized access if not properly managed, necessitating enhanced monitoring and security protocols.
- Direct Impact on IT Services
- Changes in service availability and performance
- Role Impacted: IT Service Management
- The introduction of full control may lead to temporary service disruptions or performance issues as the feature is rolled out and integrated with existing services.
- Dependency on network infrastructure
- Role Impacted: Network Operations Team
- The effectiveness of remote help relies on stable network connectivity; any issues in the network could hinder the functionality of the remote control feature.
References:
- Microsoft Intune Documentation: [Microsoft Intune Remote Help](https://docs.microsoft.com/en-us/mem/intune/apps/remote-help)
- ITIL Service Management Framework: [ITIL Overview](https://www.axelos.com/best-practice-solutions/itil)
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-05-24 | RM Status | In development | Launched |
| 2024-04-12 | RM Release | March CY2024 | April CY2024 |
Last updated 3 months ago
