180794 – Microsoft Intune: Remote Help for Mac – Full control (archived)

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check before: 2024-04-01

Product:

Intune

Platform:

Mac, World tenant

Status:

Launched

Change type:

Feature update

Links:

Details:

Provide full control on Mac devices to reduce time to mitigation.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2023-11-16

updated:
2024-05-24

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased support workload for IT administrators
- Role Impacted: IT Support Team
- Administrators may need to handle more requests for remote assistance as users adapt to the new full control feature.
- Potential for increased security risks
- Role Impacted: IT Security Team
- Full control may expose devices to unauthorized access if not properly managed, necessitating enhanced monitoring and security protocols.

- Direct Impact on IT Services
- Changes in service availability and performance
- Role Impacted: IT Service Management
- The introduction of full control may lead to temporary service disruptions or performance issues as the feature is rolled out and integrated with existing services.
- Dependency on network infrastructure
- Role Impacted: Network Operations Team
- The effectiveness of remote help relies on stable network connectivity; any issues in the network could hinder the functionality of the remote control feature.

References:
- Microsoft Intune Documentation: [Microsoft Intune Remote Help](https://docs.microsoft.com/en-us/mem/intune/apps/remote-help)
- ITIL Service Management Framework: [ITIL Overview](https://www.axelos.com/best-practice-solutions/itil)

** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2024-05-24RM StatusIn developmentLaunched
2024-04-12RM ReleaseMarch CY2024April CY2024

Last updated 3 months ago

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