170774 – Microsoft Intune: Support-approved elevation for Endpoint Privilege Management (archived)

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check before: 2024-03-01

Product:

Intune

Platform:

US Instances, Windows Desktop, World tenant

Status:

Launched

Change type:

Feature update

Links:

Details:

Enables elevation requests requested by an end user and approved by the support team

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2023-09-19

updated:
2024-05-24

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased workload for IT support team
- Role Impacted: IT Support Staff
- With the introduction of elevation requests, the support team will need to manage and process these requests, potentially leading to longer response times for other support issues.
- Potential for misconfiguration or misuse of elevated privileges
- Role Impacted: IT Administrators
- If not properly monitored, users may misuse elevated privileges, leading to security vulnerabilities or system instability.

- Direct Impact on IT Services
- Changes in endpoint security posture
- Role Impacted: Security Analysts
- Elevating privileges for end users can create new attack vectors, requiring additional monitoring and adjustments to security policies.
- Dependency on existing IT service management processes
- Role Impacted: IT Service Managers
- The new elevation process will need to be integrated into current IT service management workflows, which may require updates to documentation and training for staff.

References:
- Microsoft Intune Documentation: [Microsoft Intune](https://docs.microsoft.com/en-us/mem/intune/)
- Endpoint Privilege Management Overview: [Endpoint Privilege Management](https://techcommunity.microsoft.com/t5/intune-customer-success/endpoint-privilege-management-in-intune/ba-p/2179705)

** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2024-05-24RM StatusIn developmentLaunched

Last updated 4 months ago

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