163989 – Microsoft Viva: Viva Glint – Ability to customize Survey and Team Conversation email communications (archived)

Product:

Microsoft Viva, Microsoft Viva Glint

Platform:

Web, World tenant

Status:

Launched

Change type:

Feature update

Links:

Details:

Microsoft Viva Glint now offers the capability to customize text and macros in survey and Team Conversation email communications. Additionally, users can also customize their logos and use a custom sender domain to send out emails.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2023-08-15

updated:
2024-05-17

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased complexity in email configurations
- IT administrators will need to manage and support the new customization features, including logos and sender domains.
- Potential for misconfigurations leading to email delivery issues or branding inconsistencies.
- Role Impacted: IT Administrators, Email System Administrators
- Dependency on existing email infrastructure
- Custom sender domains may require updates to DNS settings and email routing configurations.
- Any issues with email delivery could impact communication with users, affecting overall IT service reliability.
- Role Impacted: IT Operations Team, Network Administrators

- Direct Impact on IT Services
- User experience changes in survey and communication processes
- Users may receive emails that look different or contain unexpected content, leading to confusion or mistrust in the survey process.
- Customization may enhance engagement but could also lead to inconsistencies if not properly managed.
- Role Impacted: End Users, HR Teams
- Interdependencies with other Microsoft 365 services
- Changes in email communications may affect integration with other services like Microsoft Teams or SharePoint, potentially disrupting workflows.
- Any downtime or issues with Viva Glint could cascade into other services reliant on user feedback and communication.
- Role Impacted: IT Service Managers, Business Analysts

References:
- Microsoft Viva Glint Overview: [Microsoft Viva](https://www.microsoft.com/en-us/microsoft-viva)
- Customizing Email Communications in Microsoft Viva Glint: [Microsoft Documentation](https://docs.microsoft.com/en-us/microsoft-viva/glint/customize-email-communications)