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123753 – Microsoft Teams: Call delegation feature enhancements

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*For this entry exists the more relevant or more recent entry (MC672753)

check before: 2023-08-01

Product:

Teams

Platform:

Android, US Instances, Windows Desktop, World tenant

Status:

Launched

Change type:

Feature update, User impact

Links:

(MC672753)
MC670443
MC649047

Details:

Shared line appearance lets a user choose a delegate to answer or handle calls on their behalf. We are launching a simplified experience for users who have set up call delegation which will be available on the Teams desktop app and Teams phone devices. The new UI will allow delegates to easily switch between the different delegator lines they manage and view call history for the delegator’s line. Delegators will be able to view and join active calls handled by the delegate and grant delegates permission to join active calls. Note: We are adjusting the roadmap release phase to reflect the current state. We apologize for any inconvenience this may have caused.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:
General Availability

Created:
2023-06-07

updated:
2023-11-01

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changes*

DatePropertyoldnew
2023-11-01RM StatusRolling outLaunched
2023-09-19RM DescriptionShared line appearance lets a user choose a delegate to answer or handle calls on their behalf. We are launching a simplified experience for users who have set up call delegation which will be available on the Teams desktop app and Teams phone devices. The new UI will allow delegates to easily switch between the different delegator lines they manage and view call history for the delegator’s line. Delegators will be able to view and join active calls handled by the delegate and grant delegates permission to join active calls.Shared line appearance lets a user choose a delegate to answer or handle calls on their behalf. We are launching a simplified experience for users who have set up call delegation which will be available on the Teams desktop app and Teams phone devices. The new UI will allow delegates to easily switch between the different delegator lines they manage and view call history for the delegator’s line. Delegators will be able to view and join active calls handled by the delegate and grant delegates permission to join active calls. Note: We are adjusting the roadmap release phase to reflect the current state. We apologize for any inconvenience this may have caused.
2023-09-19RM StatusLaunchedRolling out
2023-09-01RM StatusRolling outLaunched
2023-08-29RM StatusIn developmentRolling out
2023-07-18RM Cloud Instance TagsWorldwide (Standard Multi-Tenant), GCC High, GCCGCC High, GCC, DoD, Worldwide (Standard Multi-Tenant)

*starting April 2022

Last updated 9 months ago

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