*For this entry exists the more relevant or more recent entry MC246651
check before: 2021-02-28
Product:
Teams
Platform:
Online, US Instances, Windows Desktop, World tenant
Status:
Launched
Change type:
New feature, Admin impact
Links:
Details:
Collaborative calling enables customers to connect a call queue to a channel in Teams. Users can collaborate and share information in the channel while taking calls in the queue. This feature is ideal for scenarios such an IT help desk or HR hotline. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings.
Change Category:
XXXXXXX ...
Scope:
XXXXXXX ...
Release Phase:
General Availability
Created:
2020-09-22
updated:
2021-10-14
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Last updated 11 months ago